![]() ![]() Later in the day I finally got to speak to a supervisor & after reviewing the previous conversation I had the supervisor apologized for the way I was treated and said it was "very unprofessional" & said he could tell right away that the image I sent was not edited and what had happened was they received a different result from the server than the actual outcome, but they needed more time to investigate what went wrong. ![]() I explained the issue and sent the screenshot, a few minutes later the support agent replied and accused me sending "edited images", called me a "mentiroso" (spanish for liar), and said he was going to escalate the false claim. I took a sreenshot along with a video of myself opening and closing the menu and exited the game and contacted their support team. However, the bonus wheel didn't open and no prize was awarded. I was betting $10 per spin and got all 3 bonus symbols to unlock a spin on the bonus/jackpot wheel which has 23 prizes ranging from 5x-500x your bet & 5 jackpot prizes which were $1k-$463k at the time. Ignition Casino - Denied Bonus/jackpot wheel while betting $10 a spin Rulingįound for the Player - Ignition Casino has informed us that they will not cooperate with this service to manage player complaints. ![]()
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